Your privacy is important to us at ServPress. This Privacy Policy describes how we gather, use, disclose, and safeguard the personal information you give to us when you visit our website, buy our goods or services, or interact with us on social media, as well as your own rights to the information we gather.
Please review this Privacy Policy attentively. We will notify you of any changes to this Policy by updating the “last updated” date at the bottom of this Policy. Any changes take effect immediately upon posting on our website, and you forfeit specific notice of any changes to the Policy by continuing to use and access our site(s). We recommend that you check this Privacy Policy regularly when you use our website for any reason or engage with us on social media. You are considered to have agreed to any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is published.
What we collect
We gather a variety of information from you when you visit our website, make purchases, or interact with us on social media. By agreeing to this Privacy Policy, you are specifically authorizing our gathering of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third-party processors as needed for our legitimate business interests. The information we gather may include:
- Personal data: Personal Data is information that can be used to identify you personally, including your name, billing address, email address, telephone number or demographic information like your age, gender, or hometown. You agree to give us this information by providing it to us willingly on our website or any mobile application. You provide some of this information when you sign up with or make purchases from our website. You may also provide this information by engaging in various activities associated with our site, including commenting on blogs, contacting us with questions, or joining group training and participating in our Community. Your choice to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website or from making purchases.
- Derivative data: Derivative data is information that our servers automatically gather about you when you access our website, such as your IP address, browser type, the dates and times that you access our website, and the specific pages you view. If you are using a mobile application, our servers may gather information about your device name and type, your phone number, your country of origin, and other interactions with our application.
- Financial data: Financial data is data that is related to your payment method, such as credit card or bank transfer details. We gather financial data in order to allow you to purchase, order, return or exchange products or services from our website and any related mobile apps. We store very limited financial data. Most financial data is transferred to our payment processor, Paddle. You can read thier privacy policy here: https://www.paddle.com/legal/privacy
- Social Network data: We may access personal information from social networking sites and apps, including Facebook, Instagram, Linkedin, Twitter, Snapchat or other social networking sites or apps not named specifically here, which may include your name, your social network username, location, email address, age, gender, profile picture and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.
- Other data: Sometimes, you may provide us with additional data in order to enter into a contest or giveaway or to participate in a survey. You will be asked for this information and it will be clear that you are offering this kind of information in exchange for an entry into such a contest or giveaway. Also, if you access us through a mobile application, we may seek geolocation information, which includes consent to monitor your mobile device, in order to provide you with location-based services. We may also ask for permission to use certain features on your device, including your device’s calendar, camera, contacts, social media accounts, Bluetooth, and storage. We may also deliver “push notifications” regarding your account or our mobile application. If you wish to modify our access to any of this information, you may do so by changing your device settings.
Information usage
Your information enables us to offer you certain products and services, including the use of our website, to meet our obligations to you, to personalize your interaction with our company and our website, and to allow us to recommend other products and services we think might appeal to you. We generally store your data and send it to a third party for processing. However, when we process your data ourselves, we do so to serve our legitimate business interests (such as providing you with the chance to purchase our goods or services and interact with our website or mobile app).
Specifically, we may use the information and data described above to:
- Create and administer your account; and
- Deliver any products or services purchased by you to you; and
- Correspond with you; and
- Process payments or refunds; and
- Contact you about new offerings that we think you will be interested in; and
- Interact with you via social media; and
- Send you a newsletter or other updates about our company or website; and
- Deliver targeted advertising; and
- Request feedback from you; and
- Notify you of updates to our product and service offerings; and
- Resolve disputes and troubleshoot any problems; and
- Administer contests or giveaways; and
- Generate a profile that is personalized to you, so that future interactions with our website will be more personal; and
- Compile anonymous statistical data for our own use or for a third party’s use; and
- Assist law enforcement as necessary; and
- Prevent fraudulent activity on our website or mobile app; and
- Analyze trends to improve our website and offerings.
Disclosing of information
We may disclose your information to third parties in certain situations. In particular, we may transfer your data to third-party processors as needed to serve our legitimate business interests, which include managing our website, handling your account, making contracts with you, communicating with you, taking orders for goods or services, delivering our goods and services, identifying trends, protecting the security of our company and website, and marketing additional goods and services to you. The legal basis for our disclosure of your data is both your Consent to this Privacy Policy and our own right to protect and promote our legitimate business interests.
The following are specific reasons why we may share your information.
- Third party processing: We may share your information with third parties who help us with various tasks, including payment processing, hosting services, email delivery, and customer service. For more information, see the “Third Party Processing” Section below. It is also possible that we disclose information to marketers, our backers, or other parties for the aim of performing general business evaluation. If we do that, we will try to notify You if mandated by law.
- Law requirement: We may disclose your data as required by law or to comply with legal process, including a subpoena, or as necessary to protect the rights, property, and safety of others. This includes disclosing information with other parties to prevent or address fraud and to avoid credit risks.
- Company protection: We may use your information to protect our company, including to investigate and resolve any violations of our rights or policies. We may also share your information as reasonably necessary to obtain and maintain insurance coverage, manage risks, get financial or legal advice, or to exercise or defend against legal claims.
- Advertisements: We may use third-party advertising companies to run and manage our ads, such as Facebook and Instagram, to create ads that appear when you visit our Website or mobile app. These companies may use information about your visit to our website and other websites that are contained in web cookies (as described below) to offer you customized advertisements about goods and services that might appeal to you. We cannot control the activities of, such other advertisers or websites. You should consult the respective Privacy Policies of these third-party advertisers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices.
- Sale or bankruptcy: If our company is acquired, ceases operations or files for bankruptcy, your information may be a resource that is transferred to a third party successor. Such a successor is not subject to our Privacy Policy and may have its own. You will be informed if our Company is acquired, ceases operations or files for bankruptcy.
- Interaction with others: When you engage with others on our website or mobile app, such as joining a group chat or a group online course, other users may see some of your data, including your name, profile picture, and your history of engagement with our website, such as previous comments or posts.
- Online posting: When you publish online, your posts may be seen by others, and we may share your comments beyond the website.
- External links: Our website may contain links to other websites not managed by us. We advise you to be careful when clicking on a link. Although we use reasonable care in adding a link on our own web page, we do not routinely check the websites of these third parties, are not liable for any harm or consequences you incur by using these links. We are not subject to the Privacy Policies of any third party website that you access by a link, nor are they subject to ours. We urge you to read the Policies of those third party websites before interacting with them or making purchases. They may gather different information and by different methods than we do.
- Other purposes: We may reveal your personal data as required to conform to any legal duty or to safeguard your interests, or the essential interests of others or our company
Logs, cookies and Tracking
Like many other Web sites, we use log files. These files simply record visitors to the site – usually a common practice for hosting companies and a part of hosting services’ analytics. The information in the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. IP addresses and other such information are not connected to any information that is personally identifiable.
We also use cookies – small text files sent to us by your computer – to store certain information. We may use cookies to verify your identity, to determine if you are logged into our website, for personalization, and for security. Most browsers are set to accept cookies by default. If you want to disable cookies, you may do so through your individual browser options. However, this may affect your ability to use or make purchases from our website. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.
To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/.
The legal bases for the processing of personal data in this context are Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.
The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.
You can easily change your preferences here:
We may use third-party software may use cookies or tracking technology. We have no control over these third parties or their use of cookies. For more information on opting out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.
GDPR
Data Location and Transfer
Our website is hosted in Germany. Our application is hosted on the edge of a CloudFlare CDN and uses a cloud database located in Germany as well.
Our application may communicate with servers all around the world (user servers), which we don’t have control over. No personal customer information is transferred.
Service Data access is restricted to members of our staff residing in Spain.
Customer Support System
Our customer support and email services are primarly hosted in Germany. Any information you choose to send us through email or our customer support system may pass through and be stored on a variety of intermediate services.
Third-Party Data Processors
Your Secure and Service data are held by third party data processors, who provide us with hosting and other infrastructure services. In many cases (but we cannot promise that this will always be the case) even Service data held by these entities is encrypted with keys held only by us.
Data needed to process payments is collected by our payment processor, Paddle. See their privacy policies here: https://www.paddle.com/legal/privacy, and their GDPR statements here: https://www.paddle.com/legal/gdpr
Data retention
We keep personal data as long as it is required to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to erase your data. For example, we will keep certain personal information indefinitely for the purposes of maintaining your account, unless and until you delete your account. Data that we collect for a specific and particular purpose, such as assisting law enforcement or analyzing trends, will not be kept for longer than is necessary for that particular purpose. Data that is no longer required by us for any of the purposes listed above will be permanently erased.
You may ask that we erase your data at any time. However, note that we cannot control the retention policies of third parties. If you want to have any third parties, including those to whom we’ve sent your data, erase that data, you will need to contact those third parties directly. You may request from us a list of all third parties to whom we have sent your data.
Security of your information
We do everything we can to safeguard your personal data and keep your information secure. We use reputable online secure payment systems and apply generally accepted standards of security to prevent personal data loss or misuse. However, no security measure is flawless, and no method of data transmission can be assured against interception or misuse. We cannot guarantee complete security of any information you send to us. By agreeing to this Privacy Policy, you acknowledge that your personal data may be accessible, via the internet, around the world. We cannot stop the use or misuse of your data by other parties. We will inform you of promptly any known breach of our security systems or your data which might expose you to serious risk.
Children usage
This website or mobile app is not intended for use by children under age 18, and we do not deliberately request personal data from anyone under age 18. If you are under age 18, do not access or use our website or related products or services. If you become aware that we have obtained data of anyone under the age of 18, please contact us so that we may erase that data.
Your rights
You have certain rights regarding your personal data, as described below. Note that we may charge you a reasonable fee for actions that you request us to take with respect to your data. In addition, we reserve the right to ask that you provide us with proof of your identity before we take any action with respect to the exercise of your data rights. Further, your rights may be limited or nullified to the extent they conflict with our compelling business interests, the public interest, or the law.
- Update Account Information: You have the right to update or change any information you have provided to us. To update or delete your information, use our contact form: https://servpress.net/contact-us/
- Confirm Personal Data and Its Use: You have the right to request that we verify what data we store about you, and for what purposes. You also have the right to confirmation of whether we process your data or transfer your data to third-party processors, and for what purposes. We will provide you with copies of your personal data unless doing so would affect the rights and freedoms of others.
- Change Consent: You have the right to modify your consent to our use of your information. In such cases, we may require you to remove your account with us, as described above, and you may not have full access to our website.
- Request a copy of data: You have the right to request a digital copy of the data that we store about you. Your first request for a copy of your personal data will be provided free of charge; subsequent requests will incur a reasonable fee.
- Transfer your data: You have the right to request that we collect and transfer your data to another controller, in a commonly used and machine-readable format, unless doing so would cause us an unreasonable burden.
- Delete all data: You have the right to request that we erase all data that we store about you, and we must erase such data without unreasonable delay. There are exceptions to this right, such as when keeping your data is required by law, is necessary to exercise the right of freedom of expression and information, is required for compliance with a legal obligation, or is necessary for the exercise or defense of legal claims. Such a request may result in a termination of your account with us and you may have limited or no use of our website.
- Processing: Under certain conditions, you may limit the handling of your data, such as when you dispute the correctness of your data or when you have opposed to processing, pending the confirmation of that opposition. When processing has been limited, we will keep storing your data but will not transfer it to third-party handlers without your permission, or as required to comply with legal duties or protect your rights or those of others or our company. In addition, you may opt-out of any handling of your data altogether. Note however that doing so may result in the termination of your account and loss of access to our website.
- Complaints: You have the right to object to a regulating authority if you believe we are abusing your data or have breached any of your rights under this Privacy Policy or applicable law.
- Severability: If any part of this Privacy Policy is deemed illegal and/or invalid, all other provisions contained herein will remain in full effect and force.
- Entire Agreement: The information contained herein constitutes the entire agreement between site users and our company relating to the use of this website.
- Law and jurisdiction: This Privacy Policy is ruled by and interpreted in accordance with Spanish law. Any conflict arising out of or related to the information contained herein is subject to resolution in the province of Málaga, Spain.
Contact information
If you have questions about this Privacy Policy, please contact us using our contact form: https://servpress.net/contact-us/