Your privacy is important to us at ServPress. This Privacy Policy describes how we gather, use, disclose, and safeguard the personal information you give to us when you visit our website, buy our goods or services, or interact with us on social media, as well as your own rights to the information we gather.

Please review this Privacy Policy attentively. We will notify you of any changes to this Policy by updating the “last updated” date at the bottom of this Policy. Any changes take effect immediately upon posting on our website, and you forfeit specific notice of any changes to the Policy by continuing to use and access our site(s). We recommend that you check this Privacy Policy regularly when you use our website for any reason or engage with us on social media. You are considered to have agreed to any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is published.

What we collect

We gather a variety of information from you when you visit our website, make purchases, or interact with us on social media. By agreeing to this Privacy Policy, you are specifically authorizing our gathering of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third-party processors as needed for our legitimate business interests. The information we gather may include:

Information usage

Your information enables us to offer you certain products and services, including the use of our website, to meet our obligations to you, to personalize your interaction with our company and our website, and to allow us to recommend other products and services we think might appeal to you. We generally store your data and send it to a third party for processing. However, when we process your data ourselves, we do so to serve our legitimate business interests (such as providing you with the chance to purchase our goods or services and interact with our website or mobile app).

Specifically, we may use the information and data described above to:

Disclosing of information

We may disclose your information to third parties in certain situations. In particular, we may transfer your data to third-party processors as needed to serve our legitimate business interests, which include managing our website, handling your account, making contracts with you, communicating with you, taking orders for goods or services, delivering our goods and services, identifying trends, protecting the security of our company and website, and marketing additional goods and services to you. The legal basis for our disclosure of your data is both your Consent to this Privacy Policy and our own right to protect and promote our legitimate business interests.

The following are specific reasons why we may share your information.

Logs, cookies and Tracking

Like many other Web sites, we use log files. These files simply record visitors to the site – usually a common practice for hosting companies and a part of hosting services’ analytics. The information in the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks.  IP addresses and other such information are not connected to any information that is personally identifiable.

We also use cookies – small text files sent to us by your computer – to store certain information. We may use cookies to verify your identity, to determine if you are logged into our website, for personalization, and for security. Most browsers are set to accept cookies by default. If you want to disable cookies, you may do so through your individual browser options. However, this may affect your ability to use or make purchases from our website. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at

The legal bases for the processing of personal data in this context are Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

You can easily change your preferences here:

We may use third-party software may use cookies or tracking technology. We have no control over these third parties or their use of cookies. For more information on opting out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.


Data Location and Transfer

Our website is hosted in Germany. Our application is hosted on the edge of a CloudFlare CDN and uses a cloud database located in Germany as well.

Our application may communicate with servers all around the world (user servers), which we don’t have control over. No personal customer information is transferred.

Service Data access is restricted to members of our staff residing in Spain.

Customer Support System

Our customer support and email services are primarly hosted in Germany. Any information you choose to send us through email or our customer support system may pass through and be stored on a variety of intermediate services.

Third-Party Data Processors

Your Secure and Service data are held by third party data processors, who provide us with hosting and other infrastructure services. In many cases (but we cannot promise that this will always be the case) even Service data held by these entities is encrypted with keys held only by us.

Data needed to process payments is collected by our payment processor, Paddle. See their privacy policies here:, and their GDPR statements here:

Data retention

We keep personal data as long as it is required to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to erase your data. For example, we will keep certain personal information indefinitely for the purposes of maintaining your account, unless and until you delete your account. Data that we collect for a specific and particular purpose, such as assisting law enforcement or analyzing trends, will not be kept for longer than is necessary for that particular purpose. Data that is no longer required by us for any of the purposes listed above will be permanently erased.

You may ask that we erase your data at any time. However, note that we cannot control the retention policies of third parties. If you want to have any third parties, including those to whom we’ve sent your data, erase that data, you will need to contact those third parties directly. You may request from us a list of all third parties to whom we have sent your data.

Security of your information

We do everything we can to safeguard your personal data and keep your information secure. We use reputable online secure payment systems and apply generally accepted standards of security to prevent personal data loss or misuse. However, no security measure is flawless, and no method of data transmission can be assured against interception or misuse. We cannot guarantee complete security of any information you send to us. By agreeing to this Privacy Policy, you acknowledge that your personal data may be accessible, via the internet, around the world. We cannot stop the use or misuse of your data by other parties. We will inform you of promptly any known breach of our security systems or your data which might expose you to serious risk.

Children usage

This website or mobile app is not intended for use by children under age 18, and we do not deliberately request personal data from anyone under age 18. If you are under age 18, do not access or use our website or related products or services. If you become aware that we have obtained data of anyone under the age of 18, please contact us so that we may erase that data.

Your rights

You have certain rights regarding your personal data, as described below. Note that we may charge you a reasonable fee for actions that you request us to take with respect to your data. In addition, we reserve the right to ask that you provide us with proof of your identity before we take any action with respect to the exercise of your data rights. Further, your rights may be limited or nullified to the extent they conflict with our compelling business interests, the public interest, or the law.

Contact information

If you have questions about this Privacy Policy, please contact us using our contact form:

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